Question 1

What is Welyft?

Accepted Answer

Welyft is a technology-enabled logistics platform that helps businesses and customers manage delivery and transportation operations. Its platform supports delivery services, fleet operations, dispatch, tracking, proof of delivery and sustainable EV-powered logistics. Welyft's current website focuses on smart, reliable and sustainable logistics across Singapore.

Question 2

What services does Welyft provide?

Accepted Answer

Welyft provides a range of logistics solutions, including Enterprise Logistics, Last-Mile Fulfilment, WeMove, Welyft OS and EV Van Rental. The platform supports capabilities such as bulk shipping, dedicated fleet services, instant booking, multi-stop routing, live tracking, digital proof of delivery, analytics and EV-powered transportation.

Question 3

Where does Welyft operate?

Accepted Answer

Welyft's current operations are focused on Singapore, with its EV fleet supporting business deliveries, distribution and last-mile logistics across Singapore.

Question 4

Who can use Welyft?

Accepted Answer

Welyft supports business and personal delivery use cases, including B2B, B2C and C2C logistics operations.

Question 5

How can I contact Welyft?

Accepted Answer

You can contact Welyft through info@welyft.org or +65 8760 1984. Welyft also provides contact options through its website.

Question 6

How do I book a delivery with Welyft?

Accepted Answer

Customers can select their pickup and drop-off locations, choose a suitable vehicle, add delivery instructions and proceed with the booking. Welyft supports instant and scheduled delivery options.

Question 7

Can I schedule a delivery in advance?

Accepted Answer

Yes. Welyft supports future/scheduled bookings and time-slot selection.

Question 8

Can I request an on-demand delivery?

Accepted Answer

Yes. Welyft supports instant delivery booking through its customer delivery experience, and WeMove is promoted as an instant booking service.

Question 9

Does Welyft support multi-stop deliveries?

Accepted Answer

Yes. Welyft supports multiple drop locations, sequential delivery and route optimization. Its Last-Mile Fulfilment service also provides multi-stop routing.

Question 10

How is the delivery price calculated?

Accepted Answer

Delivery pricing depends on the service and configured pricing rules. For B2C, documented pricing factors include distance, vehicle type and dynamic surge pricing, with toll and helper charges shown separately. For C2C, documented pricing factors include distance, vehicle type, package weight and peak-hour surge. B2B uses configured client and vehicle pricing rules, including a base fare for a fixed radius, a per-kilometre rate beyond it, and automatic surcharges — 50% outside business hours, and 100% on weekends and public holidays.

Question 11

Can I see the delivery price before booking?

Accepted Answer

Yes. Welyft supports instant fare calculation and transparent pricing, and WeMove provides a price-estimate feature.

Question 12

Can I track my delivery in real time?

Accepted Answer

Yes. Welyft supports real-time driver/parcel tracking, ETA visibility and trip-progress monitoring.

Question 13

How can I track my delivery?

Accepted Answer

Welyft provides live tracking functionality that allows customers and business users to view delivery progress, including driver or parcel location and ETA where supported by the service.

Question 14

Will I receive an estimated time of arrival (ETA)?

Accepted Answer

Yes. ETA visibility is part of the documented live-tracking experience.

Question 15

Will I receive delivery notifications?

Accepted Answer

Yes. The B2C platform supports notifications for booking confirmation, driver assignment, delivery completion and delays.

Question 16

Can I see driver information?

Accepted Answer

The documented customer experience can provide the driver's name/photo, vehicle number, calling option and ratings.

Question 17

What types of items can I send through Welyft?

Accepted Answer

Depending on the service and vehicle, Welyft supports delivery of parcels, business goods, heavy items, commercial inventory, construction materials and fragile goods.

Question 18

What is digital proof of delivery?

Accepted Answer

Digital proof of delivery provides verified confirmation that a delivery has been completed. Welyft supports digital proof of delivery workflows, including proof such as timestamped photos and other delivery confirmation methods depending on the service.

Question 19

What proof can be captured for a completed delivery?

Accepted Answer

The documented platform supports OTP-based proof of delivery, signature capture and photo proof. Welyft's website also highlights timestamped digital proof of delivery.

Question 20

Can I access proof of delivery?

Accepted Answer

Welyft provides digital proof-of-delivery functionality for completed deliveries. The exact access or download method depends on the applicable Welyft service or portal.

Question 21

What payment methods are available?

Accepted Answer

For the B2C delivery platform, documented payment methods include credit/debit cards, wallets, net banking and cash payments. The C2C model also documents cards, cash, pay-on-delivery and split payments.

Question 22

Can I view my previous delivery transactions?

Accepted Answer

Yes. The B2C platform supports trip history, downloadable receipts and expense tracking.

Question 23

Can businesses pay by invoice?

Accepted Answer

Yes. Welyft's Enterprise Logistics service supports enterprise billing and auto invoicing.

Question 24

Does Welyft support monthly billing?

Accepted Answer

Yes. The B2B documentation supports monthly invoicing for business clients.

Question 25

Can businesses track their billing and payment information?

Accepted Answer

Yes. The Welyft platform provides billing and payment tracking capabilities for business operations, including payment records and reporting.

Question 26

What is Welyft Enterprise Logistics?

Accepted Answer

Welyft Enterprise Logistics is a business-focused logistics solution designed to support bulk deliveries, distribution and last-mile operations. It provides capabilities including dedicated fleet capacity, SLA-backed delivery, live GPS tracking, digital proof of delivery and auto invoicing.

Question 27

Can Welyft handle bulk deliveries?

Accepted Answer

Yes. Welyft supports bulk shipment operations, including bulk order creation through Excel/CSV upload and API-based order import.

Question 28

Can I get a dedicated fleet for my business?

Accepted Answer

Yes. Welyft provides dedicated fleet capacity for enterprise logistics operations.

Question 29

Does Welyft support multi-stop business deliveries?

Accepted Answer

Yes. Welyft supports multi-stop routing and route optimization for logistics operations.

Question 30

Can Welyft integrate with existing business systems?

Accepted Answer

The B2B platform supports API-based order import. Specific third-party system integrations depend on the business requirement and should be discussed with Welyft.

Question 31

Does Welyft provide delivery analytics?

Accepted Answer

Yes. Welyft provides delivery analytics and reporting capabilities, including shipment, revenue, delay, fleet and customer-related reporting. The platform also provides analytics dashboards.

Question 32

How can I become a Welyft delivery partner?

Accepted Answer

Welyft provides a dedicated Rider App for delivery partners. Rider accounts are subject to an approval process before access is granted.

Question 33

What information is required for rider onboarding?

Accepted Answer

The Rider documentation identifies personal/contact details, banking information, driving licence information, vehicle information and KYC/identity documentation as part of the rider profile and onboarding process. The exact mandatory signup checklist should be confirmed before publication if the onboarding flow changes.

Question 34

How do riders receive delivery orders?

Accepted Answer

When a rider is online and eligible for available orders, the Rider App displays order or route offers. Riders can review the offer and choose Accept or Skip.

Question 35

How do riders accept a delivery order?

Accepted Answer

Riders can review an available order card and select Accept. Once accepted, the order moves into the rider's own order queue.

Question 36

How can riders check their earnings?

Accepted Answer

The Rider App provides earnings and wallet functionality. Earnings can be viewed across daily, weekly, monthly and custom periods.

Question 37

How are riders paid?

Accepted Answer

Welyft has a rider pricing and commission system that calculates rider payouts based on configured pricing rules. The Rider App also identifies PayNow/bank withdrawal functionality.

Question 38

Why might a rider not receive delivery orders?

Accepted Answer

Riders need to be online and have the required background-reliability permissions enabled, including location access and appropriate battery/optimization settings.

Question 39

How can riders contact Welyft support?

Accepted Answer

Riders can use Profile → Help & Support within the Rider App. Welyft also provides support contact information through the app.

Question 40

Why does Welyft use electric vehicles?

Accepted Answer

Welyft uses an EV-focused fleet to support more sustainable logistics and lower-emission transportation. The website describes Welyft's fleet commitment as 100% electric.

Question 41

Does Welyft provide CO₂ reporting?

Accepted Answer

Yes. Welyft provides sustainability reporting with CO₂-saved metrics, including breakdowns by fleet, client or vendor. The website also states that estimated carbon savings are tracked for deliveries.

Question 42

What EV van rental options does Welyft provide?

Accepted Answer

Welyft's EV Van Rental service offers half-day and full-day vehicle hire, along with on-call driver support and flexible fleet scaling.

Question 43

Can I rent an EV van for a half day or full day?

Accepted Answer

Yes. Welyft specifically lists both half-day and full-day vehicle hire as part of its EV Van Rental service.

Question 44

What is a Welyft Transporter (Fleet Owner) account?

Accepted Answer

A Transporter (Fleet Owner) account gives a fleet partner their own login to the Welyft platform, used to manage their fleet's riders, vehicles, orders, pricing, payments and reporting, all scoped to that fleet's own data.

Question 45

What can I manage from the Transporter Portal?

Accepted Answer

Fleet owners can manage B2B and C2C orders, riders and vehicles, customer and vendor records, client and rider pricing, rider bonuses and discounts, payments, and team member access, and can view reporting, analytics and sustainability data for their own fleet.

Question 46

How do I onboard vehicles and riders to my fleet?

Accepted Answer

Fleet owners add each vehicle with its name and type, and add each rider with contact details, driving licence, vehicle registration, bank details for payouts, and identity documentation. New riders go through an approval step before they can take orders.

Question 47

How are delivery orders assigned to a fleet owner's riders?

Accepted Answer

Orders are matched to riders by vehicle type — an order requiring a specific vehicle type is only offered to riders registered with that same vehicle type. Fleet owners can also assign an order manually to a specific rider or release it to the freelancer pool.

Question 48

How is pricing set up for a fleet owner's clients and riders?

Accepted Answer

Fleet owners configure a base fare, a fixed radius and a per-kilometre rate for each client, with automatic surcharges outside business hours and on weekends/holidays. Rider-level pricing can be set the same way, either for a specific rider or as a default for a vehicle type.

Question 49

How do fleet owners pay their riders?

Accepted Answer

Fleet owners can view each rider's pending balance and process payments directly from the portal. Freelance riders are paid per completed order; in-house riders are managed separately.

Question 50

Can a fleet owner give their staff access to the portal?

Accepted Answer

Yes. Fleet owners can add team members and grant them access to specific modules, such as riders, vehicles, orders and pricing, without giving them full account access.

Question 51

What reporting and sustainability data can a fleet owner see?

Accepted Answer

Fleet owners have access to order volume, SLA compliance, rider performance, client usage and client earning reports, along with a sustainability dashboard showing CO₂ emitted, CO₂ saved and energy used across their deliveries.

Question 52

Who does a fleet owner contact for changes they can't make themselves?

Accepted Answer

Fleet owners should contact their Welyft Admin or account manager for anything outside their own portal access, such as app configuration settings.

Frequently Asked Questions

Browse by Category

All Frequently Asked Questions